Privacy and Copyright

Information Collection and Use

RedBalloon Pty Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. RedBalloon Pty Ltd collects information from its visitors at several different points on our website.

Copyright and Trademarks

All the material on this web site is subject to the copyright of RedBalloon Pty Ltd or its third party licensors. You must not reproduce any of the material contained on this web site except that you may download a copy of this web site to the local hard drive of the computer used to access the site; and print extracts of this web site, but only for your personal use.

You are not permitted to copy any of the material on this web site or otherwise incorporate it into or store in any other web site, electronic retrieval system, publication or other work in any form; or provide a link to this web site from another web site without RedBalloon Pty Ltd's prior written consent. To become an affiliate visit the affiliate section on the website.

Collection of information via web site activity

For statistical purposes we collect information on web site activity (such as the number of users who visit the web site, the date and time of visits, the number of pages viewed, what country and which web browser has been used to access the site and, when entering our web site from another web site, the address of that web site) through the use of 'cookies'. This information on its own does not identify an individual but it does provide us with statistics that we can use to analyse and improve your experience on our web site in the future.

Customer Bookings

We request information from customers prior to their making a booking. A customer must provide contact information (like name and address). If we have trouble processing an order, this contact information is used to contact the user. This information will be saved for future bookings.

We also request financial information (like credit card number, expiration date). No credit card details are retained under any circumstances.

The customer will also be given the option to sign up for our email newsletter.

Email Newsletter

If a visitor wishes to subscribe to our newsletters, we ask for contact information such as name and email address which is either gathered prior to their finalising a booking, or in our Email section.

By becoming a subscriber you consent to receive from us our email newsletter, any special offers or site update information that we think may be of interest to you. We will not share your information with any third parties.

Choice/Opt-out

Our members are given the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe button at the bottom of the email. To re-subscribe simply go to the Email section of the website and re-provide your details.

Sharing

We will share aggregated demographic information with our suppliers. This is not linked to any personal information that can identify any individual person. We partner with other parties (i.e. activity providers) to supply specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site may contain links to other sites. Please be aware that RedBalloon Pty Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware that when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Supplementation of Information

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. For example, to determine if our customers qualify to use a credit card, we use their name to request a credit report. Once we determine a user's credit-worthiness, this document is destroyed.

Correction/Updating Personal Information

For email subscribers you will be able to update your information (name, email address and interests) within the 'Email" section of the site. For customers, you will have an opportunity to change your details when you next make a purchase.

Notification of Changes

Any change to our privacy policy will be made on this website. This means our customers are always aware of what information we collect, how we use it, and how, if under any circumstances, we disclose it.