In the June issue of our Newsletter, we explore the concept of ‘Employees are the New Customers’ and how organisations can encourage a deeper level of employee engagement. We also remind you of the ability to redeem points for employee rewards without incurring Fringe Benefits Tax.
Regards - Naomi Simson (Chief Experience Officer)
Employees Are The New Customer
We have learned to be customer focused by asking “How do our customers experience the brand?” Now the question of the times is “How do our employees experience the brand?”
Points have fast become a currency unto their own, with financial institutions continuing to develop increasingly sophisticated loyalty programs that offer their individual and corporate credit card users more and more opportunities to earn and redeem (or “burn”) loyalty points. Nowhere is this more exemplified than in the corporate credit card arena.
